EMA commitment to clients and candidates

Commitments to clients

• We support and practise equal opportunity in employment
• We will treat everyone with courtesy, dignity and respect.
• We will respect the confidential information entrusted to us by clients and will only disclose such information with a client's permission.
• We will listen to your needs, acquiring a full understanding of your organisation, its business requirements and the position to be filled.
• Every communication with our firm, whether verbal, written or electronic, will receive a clear, honest and prompt response.
• We will disclose potential conflicts of interest and will not accept assignments where actual conflicts of interest exist.
• During an assignment, we will keep you regularly informed of progress.
• We will present candidates with relevant and accurate information about your business and the position to be filled.
• We will carry out a thorough screening and evaluation of potential candidates before presenting them to you for interview.
• We will conclude recruitment assignments quickly and efficiently in line with previously agreed responsibilities.
• We will be open to feedback about our performance at any time.

Commitments to candidates

• We support and practise equal opportunity in employment.
• We will treat everyone with courtesy, dignity and respect.
• We will respect the confidential information entrusted to us by candidates and will only disclose such information with a candidate's permission.
• We will listen to you, and seek to understand your aspirations as well as your abilities and past experience.
• Every communication with our firm, whether verbal, written or electronic, will receive a clear, honest and prompt response.
• If we do not believe we can assist you in your career, we will tell you and recommend another firm who may.
• If we contact you with regard to a position, we will keep you regularly informed of progress.
• We will provide you with relevant and accurate information about our client and the position to be filled.
• If you are successful with regard to a position, we will give you clear guidance on the steps required to conclude the process.
• If you are unsuccessful with regard to a position, we will contact you promptly and, where possible, explain why.
• We will be open to feedback about our performance at any time.